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>6. Troubleshooting Tips</H1
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>6.1. The Tips</H2
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> There is a known bug about the Visor that sometimes
you need to reset the Visor before it is able to
sync properly. This is the number one solution for
most people having problems syncing. If a soft
reset does not work, and other USB devices work on
this machine on Linux, a hard reset has been known
to solve the problem. (Try some of the other
suggestions before doing a hard reset).
</P
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>Did you install the new kernel/modules?</P
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> Make sure that all the modules are running. The
command is <EM
>lsmod</EM
> and there
should be, at least, these modules: visor,
usbserial, usbcore; and one of the following:
usb-uhci or usb-ohci.
</P
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>If you installed a new kernel, did you reboot?</P
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> Is the USB hardware enabled on your computer?
(Check your BIOS. Does it work in other operating
systems?)
</P
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> Are things (ie "usb-serial") appearing in
<TT
CLASS="FILENAME"
>/proc/devices</TT
>? In
<TT
CLASS="FILENAME"
>/proc/bus/usb/devices</TT
>? If not,
then the drivers aren't being loaded properly.
</P
></LI
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> Is there any information being entered in syslog
when you press the hotsync button?
</P
></LI
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> Did you really remember to press the hotsync button
BEFORE running your synchronization script?
</P
></LI
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><P
> Email <TT
CLASS="EMAIL"
><<A
HREF="mailto:usbvisor-unix@lists.sourceforge.net"
>usbvisor-unix@lists.sourceforge.net</A
>></TT
>. </P
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