<head><META http-equiv="Content-Type" content="text/html; charset=UTF-8"> <link rel="stylesheet" type="text/css" href="mof.css" xmlns:lxslt="http://xml.apache.org/xslt"> <title>DMTF Schema Documentation Schema Documentation</title> </head><html> <body bgcolor="White"> <hr> </hr> <a name="PRS_ServiceIncident"></a> <H1>Class PRS_ServiceIncident<BR>extends <a href="PRS_ExchangeElement.html">PRS_ExchangeElement</a> </H1>PRS_ServiceIncident contains the fundamental information related to a specific incident: its identity, status, priority, etc. The actual incident data, including specific transactions and resolution information, is contained in the objects associated with PRS_ServiceIncident. These include specific Problem, Resolution and Activity related objects accrued through the Transaction workflow.<h3> Table of Contents<br> <a href="#c_hierarchy">Hierarchy</a> <br> <a href="#c_subclasses">Direct Known Subclasses</a> <br> <a href="#c_qualifiers">Class Qualifiers</a> <br> <a href="#c_properties">Class Properties</a> <br> <a href="#c_methods">Class Methods</a> <br> </h3> <hr> </hr> <H2> <a name="c_hierarchy">Class Hierarchy</a> </H2> <a href="CIM_ManagedElement.html">CIM_ManagedElement</a> <br data="@NAME"> |<br> +--<a href="PRS_ExchangeElement.html">PRS_ExchangeElement</a> <br data="@NAME"> |<br> +--<b>PRS_ServiceIncident</b> <br data="PRS_ServiceIncident -- PRS_ExchangeElement"> <H2> <a name="c_subclasses">Direct Known Subclasses</a> </H2> <H2> <a name="c_qualifiers">Class Qualifiers</a> </H2> <TABLE BORDER="1" CELLPADDING="1" WIDTH="100%"> <TR> <TH>Name</TH><TH>Data Type</TH><TH>Value</TH> </TR> <TR> <TD VALIGN="TOP">Description</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">PRS_ServiceIncident contains the fundamental information related to a specific incident: its identity, status, priority, etc. The actual incident data, including specific transactions and resolution information, is contained in the objects associated with PRS_ServiceIncident. These include specific Problem, Resolution and Activity related objects accrued through the Transaction workflow.</TD> </TR> <TR> <TD VALIGN="TOP">UMLPackagePath</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">PRS::Support</TD> </TR> <TR> <TD VALIGN="TOP">Version</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">2.6.0</TD> </TR> </TABLE> <H2> <a name="c_properties">Class Properties</a> </H2> <H3>Local Class Properties</H3> <TABLE WIDTH="100%" CELLPADDING="1" BORDER="1"> <TR> <TH ROWSPAN="2"><B>Name</B></TH><TH ROWSPAN="2"><B>Data Type</B></TH><TH ROWSPAN="2"><B>Default Value</B></TH><TH COLSPAN="5"><B>Qualifiers</B></TH> </TR> <TR> <TH>Name</TH><TH>Data Type</TH><TH>Value</TH> </TR> <TR> <TH ROWSPAN="4" VALIGN="TOP">Acknowledge</TH><TD ROWSPAN="4" VALIGN="TOP">uint8</TD><TD ROWSPAN="4" VALIGN="TOP"></TD> </TR> <TR> <TD VALIGN="TOP">Description</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">Was the last transaction was accepted or rejected?</TD> </TR> <TR> <TD VALIGN="TOP">ValueMap</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">0, 1, 254, 255</TD> </TR> <TR> <TD VALIGN="TOP">Values</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">Yes, No, Other, Unknown</TD> </TR> <TR> <TH ROWSPAN="2" VALIGN="TOP">Comment</TH><TD ROWSPAN="2" VALIGN="TOP">string</TD><TD ROWSPAN="2" VALIGN="TOP"></TD> </TR> <TR> <TD VALIGN="TOP">Description</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">Additional general information about the incident.</TD> </TR> <TR> <TH ROWSPAN="4" VALIGN="TOP">CurrentState</TH><TD ROWSPAN="4" VALIGN="TOP">uint8</TD><TD ROWSPAN="4" VALIGN="TOP"></TD> </TR> <TR> <TD VALIGN="TOP">Description</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">The state of the incident within the Service Incident Exchange Standard transaction model.</TD> </TR> <TR> <TD VALIGN="TOP">ValueMap</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">0, 1, 2, 3, 4, 5, 6, 7, 254, 255</TD> </TR> <TR> <TD VALIGN="TOP">Values</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">Beginning_State, Not_Entitled, Entitled, Problem_Submitted, Open_Requester, Open_Provider, Closed_Pending_Confirmation, Closed, Other, Unknown</TD> </TR> <TR> <TH ROWSPAN="4" VALIGN="TOP">Entitled</TH><TD ROWSPAN="4" VALIGN="TOP">uint8</TD><TD ROWSPAN="4" VALIGN="TOP"></TD> </TR> <TR> <TD VALIGN="TOP">Description</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">Is the Requester entitled to service or not?</TD> </TR> <TR> <TD VALIGN="TOP">ValueMap</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">0, 1, 254, 255</TD> </TR> <TR> <TD VALIGN="TOP">Values</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">Yes, No, Other, Unknown</TD> </TR> <TR> <TH ROWSPAN="4" VALIGN="TOP">LastTransaction</TH><TD ROWSPAN="4" VALIGN="TOP">uint8</TD><TD ROWSPAN="4" VALIGN="TOP"></TD> </TR> <TR> <TD VALIGN="TOP">Description</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">The name of the last transaction which was acknowledged.</TD> </TR> <TR> <TD VALIGN="TOP">ValueMap</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 254, 255</TD> </TR> <TR> <TD VALIGN="TOP">Values</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">Service_Request, Entitlement, Problem_Submittal, Accept_Problem, Problem_Resolution, Request_Problem_Information, Provide_Problem_Information, Provide_Admin_Information, Query_Incident, Confirm_Close, Reject_Resolution, Request_Closure, Other, Unknown</TD> </TR> <TR> <TH ROWSPAN="2" VALIGN="TOP">ProviderID</TH><TD ROWSPAN="2" VALIGN="TOP">string</TD><TD ROWSPAN="2" VALIGN="TOP"></TD> </TR> <TR> <TD VALIGN="TOP">Description</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">The unique identifier for this incident assigned by the Provider.</TD> </TR> <TR> <TH ROWSPAN="3" VALIGN="TOP">ProviderPriority</TH><TD ROWSPAN="3" VALIGN="TOP">uint8</TD><TD ROWSPAN="3" VALIGN="TOP"></TD> </TR> <TR> <TD VALIGN="TOP">Description</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">The priority of the incident as defined by the Requester. One is the highest priority and five is the lowest priority.</TD> </TR> <TR> <TD VALIGN="TOP">ValueMap</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">1, 2, 3, 4, 5</TD> </TR> <TR> <TH ROWSPAN="2" VALIGN="TOP">RequesterID</TH><TD ROWSPAN="2" VALIGN="TOP">string</TD><TD ROWSPAN="2" VALIGN="TOP"></TD> </TR> <TR> <TD VALIGN="TOP">Description</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">The unique identifier for this incident assigned by the Requester.</TD> </TR> <TR> <TH ROWSPAN="3" VALIGN="TOP">RequesterSeverity</TH><TD ROWSPAN="3" VALIGN="TOP">uint8</TD><TD ROWSPAN="3" VALIGN="TOP"></TD> </TR> <TR> <TD VALIGN="TOP">Description</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">The severity of the incident as defined by the Requester. One is the most severe and five is the least severe.</TD> </TR> <TR> <TD VALIGN="TOP">ValueMap</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">1, 2, 3, 4, 5</TD> </TR> <TR> <TH ROWSPAN="2" VALIGN="TOP">ResponseTime</TH><TD ROWSPAN="2" VALIGN="TOP">datetime</TD><TD ROWSPAN="2" VALIGN="TOP"></TD> </TR> <TR> <TD VALIGN="TOP">Description</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">The explicit time the Requester expects a response.</TD> </TR> <TR> <TH ROWSPAN="3" VALIGN="TOP">TransactionName</TH><TD ROWSPAN="3" VALIGN="TOP">string</TD><TD ROWSPAN="3" VALIGN="TOP"></TD> </TR> <TR> <TD VALIGN="TOP">Deprecated</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">PRS_ServiceIncident.LastTransaction</TD> </TR> <TR> <TD VALIGN="TOP">Description</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">The use of the TransactionName property is deprecated. New Service Incidents should use the LastTransaction property and set this property to NULL.</TD> </TR> <TR> <TH ROWSPAN="2" VALIGN="TOP">WorkflowStatus</TH><TD ROWSPAN="2" VALIGN="TOP">string</TD><TD ROWSPAN="2" VALIGN="TOP"></TD> </TR> <TR> <TD VALIGN="TOP">Description</TD><TD VALIGN="TOP">string</TD><TD VALIGN="TOP">Status of the incident according to the workflow.</TD> </TR> </TABLE> <H3>Inherited Properties</H3> <TABLE BORDER="1" CELLPADDING="1" WIDTH="60%"> <TR> <TH>Name</TH><TH>Data Type</TH><TH>Class Origin</TH> </TR> <TR> <TH VALIGN="TOP">Caption</TH><TD VALIGN="TOP">string</TD><TD VALIGN="TOP"><a href="CIM_ManagedElement.html">CIM_ManagedElement</a></TD> </TR> <TR> <TH VALIGN="TOP">Description</TH><TD VALIGN="TOP">string</TD><TD VALIGN="TOP"><a href="CIM_ManagedElement.html">CIM_ManagedElement</a></TD> </TR> <TR> <TH VALIGN="TOP">DirtyFlag</TH><TD VALIGN="TOP">uint8</TD><TD VALIGN="TOP"><a href="PRS_ExchangeElement.html">PRS_ExchangeElement</a></TD> </TR> <TR> <TH VALIGN="TOP">ElementName</TH><TD VALIGN="TOP">string</TD><TD VALIGN="TOP"><a href="CIM_ManagedElement.html">CIM_ManagedElement</a></TD> </TR> <TR> <TH VALIGN="TOP">Generation</TH><TD VALIGN="TOP">uint64</TD><TD VALIGN="TOP"><a href="CIM_ManagedElement.html">CIM_ManagedElement</a></TD> </TR> <TR> <TH VALIGN="TOP">InstanceID</TH><TD VALIGN="TOP">string</TD><TD VALIGN="TOP"><a href="CIM_ManagedElement.html">CIM_ManagedElement</a></TD> </TR> <TR> <TH VALIGN="TOP">PRSUniqueName</TH><TD VALIGN="TOP">string</TD><TD VALIGN="TOP"><a href="PRS_ExchangeElement.html">PRS_ExchangeElement</a></TD> </TR> </TABLE> <h2> <a name="c_methods">Class Methods</a> </h2> </body> </html>
