<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" lang="en" xml:lang="en"> <head> <title>HPLIP Troubleshooting - Scanning</title> <meta http-equiv="Content-Type" content="text/html; charset=utf8" /> <!-- <link rel="stylesheet" href="../styles/style.css" type="text/css" /> --> <link rel="stylesheet" href="../styles/rest.css" type="text/css" /> <link rel="stylesheet" href="../styles/default.css" type="text/css" /> <meta name="author" content="" /> <meta name="email" content="" /> <META HTTP-EQUIV="PRAGMA" CONTENT="NO-CACHE"> <META HTTP-EQUIV="EXPIRES" CONTENT="Mon, 22 Jul 2002 11:12:01 GMT"> </head> <body> <table border="0" width="100%" cellspacing="0"> <tr> <td align="left" valign="top"> <a href="../index.html"><img src="../images/hp-tux-printer.png" alt="HP Linux Imaging and Printing" align="left" border="0"/></a> <h1>HP Linux Imaging and Printing (HPLIP)</h1> </td> </tr> </table> <table border="0" width="100%" cellspacing="4"> <tr> <td colspan="3"><hr noshade="noshade" size="1"/></td> </tr> <tr> <!-- LEFT SIDE NAVIGATION --> <td valign="top" class="navleft" width="5%"> <!-- nowrap="nowrap" --> <div class="menuheader">About</div> <menu compact="compact"> <li><a href="../features.html" title="">Features</a></li> <li><a href="../screenshots.html" title="">Screenshots</a></li> <li><a href="../faqs.html" title="FAQs">FAQs</a></li> </menu> <div class="menuheader">Setup and Installation</div> <menu compact="compact"> <li><a href="../system_requirements.html" title="System Requirements">System Requirements</a></li> <li><a href="../supported_devices/index.html" title="Supported Devices">Supported Devices</a></li> <li><a href="http://sourceforge.net/project/showfiles.php?group_id=149981" title="Downloads">Downloads</a></li> <li><a href="../install/index.html" title="Installation Instructions">Installation Instructions</a></li> </menu> <div class="menuheader">Usage and Support</div> <menu compact="compact"> <li><a href="../mailing_lists.html" title="Mailing Lists">Mailing Lists</a></li> <li><a href="../howtos/index.html" title="How-Tos">How-Tos</a></li> <li><a href="../troubleshooting/index.html" title="Troubleshooting">Troubleshooting</a></li> <li><a href="../release_notes.html" title="Release Notes">Release Notes</a></li> <!-- <li><a href="" title="Software Patches">Software Patches</a></li> --> </menu> <div class="menuheader">Resources</div> <menu compact="compact"> <li><a href="../tech_docs/index.html" title="">Technical Documentation</a></li> <li><a href="http://sourceforge.net/projects/hplip/" title="Our project page on Sourceforge.net">Sourceforge Project Page</a></li> <li><a href="../license.html" title="Software License">Software License</a></li> <li><a a href="../other_support.html" title="Other Support Information">Other Support Information</a></li> <li><a a href="../about.html" title="About">About HPLIP</a></li> <li><a href="../contacts.html" title="Contacts">Contacts</a></li> </menu> </td> <!-- CONTENT --> <a href="../index.html">Home</a> > <a href="index.html">Troubleshooting</a> > Scanning <td align="left" valign="top" class="content"> <div class="document" id="scanning-troubleshooting"> <h1 class="title">Scanning Troubleshooting</h1> <p><strong>Issue 1: 'xsane' reports error: "Failed to open device: Operation not supported"</strong></p> <p>Solution:</p> <p>1.Make sure the line "hpaio" appears in /etc/sane/dll.conf and is not commented out (i.e., no "#" before "hpaio" on the line). Also, note that the "hp" SANE backend (which works with HP Scanjets) is not the same as the "hpaio" SANE backend provided by HPLIP.</p> <p>2.Try using scanimage to debug the problem: <em>(Note: you may want to comment out SANE backends that you are not using with a "#" character in /etc/sane/dll.conf to make debugging easier)</em></p> <pre class="literal-block"> $ export SANE_DEBUG_DLL=128 $ scanimage -L </pre> <p>Check the output for errors and report them to the HPLIP forum.</p> <p><strong>Issue 2: OpenOffice or 'xsane' cannot "see" my network connected scanner.</strong></p> <p>Solution:</p> <p>For network scanning, the "hp:/net/..." URI must be configured in the CUPS queue for auto-discovery by OpenOffice and xsane. You can manually specify the URI with xsane using the following format:</p> <pre class="literal-block"> xsane <"hpaio" device uri> </pre> <p>For example:</p> <pre class="literal-block"> xsane hpaio:/net/PSC_750?ip=12.25.63.142 </pre> <p><em>(Where the CUPS installed device URI is: hp:/net/PSC_750?ip=12.25.63.142, and the hp: was replaced with hpaio:)</em></p> <p><strong>Issue 3: When scanning multiple sheets with my scanner's ADF, I get an error message.</strong></p> <p>Solution:</p> <p>When scanning with the ADF, you must use "batch mode". In 'scanimage', use a command line such as:</p> <pre class="literal-block"> $ scanimage -b --batch-scan=yes > output.pnm </pre> <p>In 'xsane', use the provided batch scan mode.</p> </div> <hr size="1"/> <small>Last update: Fri Feb 24 16:15:54 2006</small> <!-- FOOTER --> </table> <table border="0" width="100%" cellspacing="0"> <tr> <td colspan="3"><hr noshade="noshade" size="1"/></td> </tr> <!-- <tr><td colspan="3" class="footer"></td> --> <tr> <td class="footer"><a href="../legal.html">Legal Notices</a></td> <td class="footer">Copyright © 2003-2006, Hewlett-Packard Development Company, L.P.</td> <td class="footer"><a href="mailto:hplip@hp.com">Contact Site Maintainer</a></td> </tr> <tr> <td colspan="3" class="footer"><a href="http://sourceforge.net/" alt="Hosted by Sourceforge.net"><img src="../images/sflogo.png" border="0"></a></td> </tr> </table> </body> </html>